Thank you for choosing to purchase products from Bally White Clothing LLC, operating through our website at www.ballywhiteclothing.com. We value your satisfaction and aim to provide a seamless shopping experience. Please take a moment to review our Refund and Return Policy, which outlines the conditions and procedures for returning or exchanging items.
Returns and Refunds Eligibility
Timeframe: You have 21 days from the date of purchase to initiate a return or exchange for an item purchased online, accompanied by a valid receipt.
Refund Availability: Within the first 21 calendar days of your purchase, you are eligible for a full refund.
Product Trial Period: We encourage you to try the product within the first 14 days after purchase to ensure it meets your expectations and requirements.
Refunds Process
Return Packaging: To qualify for a refund or exchange, all physical products must be returned in their original, unmarked packaging, including any accessories, labels, free gifts, bonus items, manuals, and documentation originally shipped with the product.
Unopened Returns: If the item is unopened and in its original box, we will either exchange it or provide a refund based on your original method of payment, excluding any shipping charges (excluding the original shipping costs invoiced).
Refund Requests: To request a refund or exchange, please contact us via email at info@ballywhiteclothing.com. We will provide further assistance and guide you through the process.
Refunds Approval and Processing
Processing Time: Please allow a minimum of 14 business days from the receipt of your shipped items for us to inspect and process your refund.
Refund Confirmation: Once your items have been inspected, we will send you an email confirmation regarding the approval or denial of your refund request.
Refund Method: Approved refunds will be processed and credited back to the original payment method used during the purchase within 14 business days.
Reimbursement: Shipping costs for approved items will be reimbursed.
Late or Missing Refunds
Bank Account Verification: If you haven’t received your refund, please double-check your bank account.
Credit Card Company: Contact your credit card company, as there may be a processing delay before the refund is officially posted.
Bank Processing Time: Allow for some processing time within your bank before the refund is reflected in your account.
Further Assistance: If you have completed these steps and still have not received your refund, please reach out to us at info@ballywhiteclothing.com. We will gladly assist you further.
Final Sale Items
Refund Exclusions: Refunds are not offered for final sale items, unless they are defective.
Exchanges
Eligibility: We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us via email at info@ballywhiteclothing.com. Provide your contact details and reason for the exchange.
Shipping
Return Address: To return a product, please mail it to the following address: 4445 Willard Ave, Suite 600, Chevy Chase, MD 20815. Include your contact details and reason for return.
Shipping Costs: You are responsible for covering the shipping costs associated with returning the items, unless the item is defective. Please note that shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
Delivery Time: The time it takes for your exchanged product to reach you may vary depending on your location.
Shipping Recommendations: For items being shipped within the USA, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of your returned item.
If you have any further questions or require additional assistance regarding our Refund and Return Policy, please do not hesitate to contact us at info@ballywhiteclothing.com. We are here to help.
